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Barneys' IT department is scrambling to fix an issue which left Kevin D. Thompson, Vice President Customer Experience and Development at Barneys 'splainin to customers that they will no longer be receiving some online purchases as they do not have the inventory to fulfill these orders.
In a very sincere letter to the customers who were affected by this ordering management system glitch, Kevin offered his personal information and an invitation to reach out to him regarding this experience. For full coverage including periodic updates throughout the day check out Racked National.
· Barneys [Official Site]
· Barneys Cancels Online Holiday Orders, Offers Sincere Apologies [Racked]