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There's a reason Yelp exists: we love to kvetch and compliment the businesses we support. And as much as everybody loves reading a scathing Yelp review, we (as avid shoppers) wish all businesses in the city knew what the hell they were doing and those reviews didn't exist. Alas, not all businesses can be an example of perfection and an organization called Workplace has designed a summit for those who strive to exemplify leadership in retail... or want to just be great businesses with star employees.
If you're a bitchy Yelper (we're all guilty) who wants to know where these problems come originate or a business owner who wants the knowledge of how to get better, Workplace is hosting the Customer Experience Global Summit 2013. This is the only place in the world where renowned retailers and industry experts investigate and share how you can turn effective employee engagement into a competitive advantage that impacts customer loyalty, the bottom line, and curb bad reviews.
The day is filled with conversations, maybe flow charts, and lectures. "Father of Gamification" Rajat Paharia, World Kitchen's Michael Chester, Axsium's Bob Clements, and the Institute for Corporate Productivity's Kevin Martin, are among the prestigious lineup speakers. The whole thing goes down on June 13 at the W Hotel on Lakeshore.
· Workplace [Official Site]
· All the details about the Customer Service Global Summit 2013 [Workplace]